On-Call Library Aide I
City of Wasilla, AK City of Wasilla, AK Wasilla, AK Wasilla, AK $17.
69 an hour $17.
69 an hour 3 days ago 3 days ago 3 days ago Salary $17.
69 Hourly Location Wasilla, AK Job Type On-Call Job Number FY2024-00009 Department Library Opening Date 08/28/2023 Closing Date 9/10/2023 11:
59 PM Alaska DESCRIPTION BENEFITS QUESTIONS Summary The City of Wasilla is currently looking for an On-Call Library Aide I to join our dedicated team at the Wasilla Public Library.
As a Library Aide I, you will provide essential support in three main service areas:
the book drop, front desk, and user services desk.
This is a great opportunity for individuals who are seeking flexible work arrangements, are interested in the library field, and who want to contribute to the community by fostering a love for reading and learning.
Every week, your schedule will vary based on the service points that need to be staffed with the library.
Depending on the position, you will checking-in returned items at the book drop, checking items out to patrons at the front desk, answering any questions they have, taking money, answering the phone line, and processing library card applications.
Your schedule will range from 2-4 hours a day, Monday- Saturday, depending on staffing levels.
The Library Aide I position contributes to the City's mission by exhibiting core technology skills and interpersonal skills that are fundamental for everyone who works in a library in any position and is responsible for performing skilled library functions with an emphasis on materials management and customer assistance.
This is a non-exempt, non-regular/on-call position without benefits.
Job Duties The responsibilities listed below are illustrative of the various types of duties that may be performed with or without reasonable accommodation.
Excellent Customer Service:
applies customer service skills to enhance the level of user satisfaction; manages the library environment to enhance the user experience; applies effective techniques to address difficult situations with users; applies standards and practices for the delivery of quality customer service.
Effective Communication:
communicates effectively using a variety of methods; communicates effectively with a variety of audiences and individuals from diverse backgrounds; selects and applies the most appropriate and effective communication means to meet situational needs Collaboration:
develops and maintains effective relationships with others to achieve common goals; works effectively in a team with strong team-building skills and attitudes; applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors Ethics & Values:
Understand and acts in accordance with the basic values and ethics of library service.
Knowledge, Skills, and Abilities:
Understands and performs basic circulation operations:
Knowledge of and ability to answer questions regarding circulation, fines and billing, public computing, printing, and copying.
Refers questions to the appropriate person as necessary.
Ability to perform standard circulation functions on library materials, such as check-in, check-out, renew, place holds, complete financial transactions, etc.
Knows basic borrowing policies and procedures and can communicate policies to patrons.
Ability to search for patrons in Library Automation system and register patrons for Library cards in accordance with established policies and procedures.
Ability to search for items in Library Automation system as well as the Online Public Access Catalog and assist patrons with locating items.
Knowledge of the stack layout and able to organize, shift and shelve materials.
Basic knowledge of Interlibrary Loan (ILL) policies and procedures and ability to assist patrons in filling out an ILL request form.
Presentations, Events & Instruction:
Ability to present information to small groups in informal settings such as departmental meetings.
Knows where to find information on library events and programs and directs patrons to information.
Acquisitions, Cataloging & Processing:
Understands use of the catalog and the needs of users.
Ability to recognize when a call number is incomplete or in an incorrect format.
Ability to barcode, stamp, label and tattle-tape library materials.
Understands procedures determining what material is sent to Mending.
Basic understanding of the acquisitions process (ordering, receiving, processing, new books area, etc.
).
Assists patrons with the purchase request form.
Technology:
Understands and applies the Library's Computer & Internet usage policies.
Identifies/uses common browsers for accessing the Internet.
Ability to assist patrons with basic questions about accessing the Internet.
Ability to perform basic operations on computer hardware (plug in, start-up, shut-down, reboot, mouse functions).
Ability to perform basic printer/copier tasks such as:
accept payment for print jobs; assist patrons with sending print jobs to printer; clearing printer jams; assisting patrons with the use of the copy machine; loading paper and printer cartridges.
Ability to perform basic tasks in Outlook, such as:
receive, open, forward as needed, and delete email messages; compose or reply to, address and send e-mail messages; send, receive, and save attachments; manage addresses and contacts.
Ability to perform basic tasks in Word & Excel.
Project Management:
Ability to effectively serve on a project team; understands project goals and the necessary steps to accomplish those goals; understands one's role in the project; works as a team member on the project and communicates ideas and problems clearly.
Facilities:
Ability to find and understand policies related to building and emergency procedures; knowledge and ability to submit incident reports; knowledge of building layout and general emergency procedures; ability to assist patrons and other staff in emergency situations; directs questions and requests for building and facilities maintenance to supervisor Minimum Qualifications Experience and/or Education:
High school diploma, GED or equivalent.
Minimum two years customer service experience.
Minimum two years personal computing experience.
Previous library experience preferred.
Experience working with an automated library system desirable.
Additional Information Scope and Accountability/Supervisory Responsibility:
Requires minimal supervision; able to answer basic questions regarding policies and procedures; makes minor decisions and uses common sense, analysis, judgment, discretion, and tact in performing job duties requesting assistance as needed.
Responsible for enforcing Library policies and procedures, including the Customer Behavior Policy, which may result in difficult conversations, requiring customers to leave the library, and deciding when to contact the Police for back up.
Frequent contact with the public and City employees.
Every Library employee is responsible for the safety and security of the Library building, as well as the people and collections in it.
EEO STATEMENT:
The City of Wasilla is an equal opportunity employer and complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, please call 1-907-373-9038.
Agency City of Wasilla Address 290 E Herning Ave Wasilla, Alaska, 99654 Phone 907-373-9038 Website http:
//www.
cityofwasilla.
gov Summary The City of Wasilla is currently looking for an On-Call Library Aide I to join our dedicated team at the Wasilla Public Library.
As a Library Aide I, you will provide essential support in three main service areas:
the book drop, front desk, and user services desk.
This is a great opportunity for individuals who are seeking flexible work arrangements, are interested in the library field, and who want to contribute to the community by fostering a love for reading and learning.
Every week, your schedule will vary based on the service points that need to be staffed with the library.
Depending on the position, you will checking-in returned items at the book drop, checking items out to patrons at the front desk, answering any questions they have, taking money, answering the phone line, and processing library card applications.
Your schedule will range from 2-4 hours a day, Monday- Saturday, depending on staffing levels.
The Library Aide I position contributes to the City's mission by exhibiting core technology skills and interpersonal skills that are fundamental for everyone who works in a library in any position and is responsible for performing skilled library functions with an emphasis on materials management and customer assistance.
This is a non-exempt, non-regular/on-call position without benefits.
Job Duties The responsibilities listed below are illustrative of the various types of duties that may be performed with or without reasonable accommodation.
Excellent Customer Service:
applies customer service skills to enhance the level of user satisfaction; manages the library environment to enhance the user experience; applies effective techniques to address difficult situations with users; applies standards and practices for the delivery of quality customer service.
Effective Communication:
communicates effectively using a variety of methods; communicates effectively with a variety of audiences and individuals from diverse backgrounds; selects and applies the most appropriate and effective communication means to meet situational needs Collaboration:
develops and maintains effective relationships with others to achieve common goals; works effectively in a team with strong team-building skills and attitudes; applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors Ethics & Values:
Understand and acts in accordance with the basic values and ethics of library service.
Knowledge, Skills, and Abilities:
Understands and performs basic circulation operations:
Knowledge of and ability to answer questions regarding circulation, fines and billing, public computing, printing, and copying.
Refers questions to the appropriate person as necessary.
Ability to perform standard circulation functions on library materials, such as check-in, check-out, renew, place holds, complete financial transactions, etc.
Knows basic borrowing policies and procedures and can communicate policies to patrons.
Ability to search for patrons in Library Automation system and register patrons for Library cards in accordance with established policies and procedures.
Ability to search for items in Library Automation system as well as the Online Public Access Catalog and assist patrons with locating items.
Knowledge of the stack layout and able to organize, shift and shelve materials.
Basic knowledge of Interlibrary Loan (ILL) policies and procedures and ability to assist patrons in filling out an ILL request form.
Presentations, Events & Instruction:
Ability to present information to small groups in informal settings such as departmental meetings.
Knows where to find information on library events and programs and directs patrons to information.
Acquisitions, Cataloging & Processing:
Understands use of the catalog and the needs of users.
Ability to recognize when a call number is incomplete or in an incorrect format.
Ability to barcode, stamp, label and tattle-tape library materials.
Understands procedures determining what material is sent to Mending.
Basic understanding of the acquisitions process (ordering, receiving, processing, new books area, etc.
).
Assists patrons with the purchase request form.
Technology:
Understands and applies the Library's Computer & Internet usage policies.
Identifies/uses common browsers for accessing the Internet.
Ability to assist patrons with basic questions about accessing the Internet.
Ability to perform basic operations on computer hardware (plug in, start-up, shut-down, reboot, mouse functions).
Ability to perform basic printer/copier tasks such as:
accept payment for print jobs; assist patrons with sending print jobs to printer; clearing printer jams; assisting patrons with the use of the copy machine; loading paper and printer cartridges.
Ability to perform basic tasks in Outlook, such as:
receive, open, forward as needed, and delete email messages; compose or reply to, address and send e-mail messages; send, receive, and save attachments; manage addresses and contacts.
Ability to perform basic tasks in Word & Excel.
Project Management:
Ability to effectively serve on a project team; understands project goals and the necessary steps to accomplish those goals; understands one's role in the project; works as a team member on the project and communicates ideas and problems clearly.
Facilities:
Ability to find and understand policies related to building and emergency procedures; knowledge and ability to submit incident reports; knowledge of building layout and general emergency procedures; ability to assist patrons and other staff in emergency situations; directs questions and requests for building and facilities maintenance to supervisor Minimum Qualifications Experience and/or Education:
High school diploma, GED or equivalent.
Minimum two years customer service experience.
Minimum two years personal computing experience.
Previous library experience preferred.
Experience working with an automated library system desirable.
Additional Information Scope and Accountability/Supervisory Responsibility:
Requires minimal supervision; able to answer basic questions regarding policies and procedures; makes minor decisions and uses common sense, analysis, judgment, discretion, and tact in performing job duties requesting assistance as needed.
Responsible for enforcing Library policies and procedures, including the Customer Behavior Policy, which may result in difficult conversations, requiring customers to leave the library, and deciding when to contact the Police for back up.
Frequent contact with the public and City employees.
Every Library employee is responsible for the safety and security of the Library building, as well as the people and collections in it.
EEO STATEMENT:
The City of Wasilla is an equal opportunity employer and complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, please call 1-907-373-9038.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
69 an hour $17.
69 an hour 3 days ago 3 days ago 3 days ago Salary $17.
69 Hourly Location Wasilla, AK Job Type On-Call Job Number FY2024-00009 Department Library Opening Date 08/28/2023 Closing Date 9/10/2023 11:
59 PM Alaska DESCRIPTION BENEFITS QUESTIONS Summary The City of Wasilla is currently looking for an On-Call Library Aide I to join our dedicated team at the Wasilla Public Library.
As a Library Aide I, you will provide essential support in three main service areas:
the book drop, front desk, and user services desk.
This is a great opportunity for individuals who are seeking flexible work arrangements, are interested in the library field, and who want to contribute to the community by fostering a love for reading and learning.
Every week, your schedule will vary based on the service points that need to be staffed with the library.
Depending on the position, you will checking-in returned items at the book drop, checking items out to patrons at the front desk, answering any questions they have, taking money, answering the phone line, and processing library card applications.
Your schedule will range from 2-4 hours a day, Monday- Saturday, depending on staffing levels.
The Library Aide I position contributes to the City's mission by exhibiting core technology skills and interpersonal skills that are fundamental for everyone who works in a library in any position and is responsible for performing skilled library functions with an emphasis on materials management and customer assistance.
This is a non-exempt, non-regular/on-call position without benefits.
Job Duties The responsibilities listed below are illustrative of the various types of duties that may be performed with or without reasonable accommodation.
Excellent Customer Service:
applies customer service skills to enhance the level of user satisfaction; manages the library environment to enhance the user experience; applies effective techniques to address difficult situations with users; applies standards and practices for the delivery of quality customer service.
Effective Communication:
communicates effectively using a variety of methods; communicates effectively with a variety of audiences and individuals from diverse backgrounds; selects and applies the most appropriate and effective communication means to meet situational needs Collaboration:
develops and maintains effective relationships with others to achieve common goals; works effectively in a team with strong team-building skills and attitudes; applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors Ethics & Values:
Understand and acts in accordance with the basic values and ethics of library service.
Knowledge, Skills, and Abilities:
Understands and performs basic circulation operations:
Knowledge of and ability to answer questions regarding circulation, fines and billing, public computing, printing, and copying.
Refers questions to the appropriate person as necessary.
Ability to perform standard circulation functions on library materials, such as check-in, check-out, renew, place holds, complete financial transactions, etc.
Knows basic borrowing policies and procedures and can communicate policies to patrons.
Ability to search for patrons in Library Automation system and register patrons for Library cards in accordance with established policies and procedures.
Ability to search for items in Library Automation system as well as the Online Public Access Catalog and assist patrons with locating items.
Knowledge of the stack layout and able to organize, shift and shelve materials.
Basic knowledge of Interlibrary Loan (ILL) policies and procedures and ability to assist patrons in filling out an ILL request form.
Presentations, Events & Instruction:
Ability to present information to small groups in informal settings such as departmental meetings.
Knows where to find information on library events and programs and directs patrons to information.
Acquisitions, Cataloging & Processing:
Understands use of the catalog and the needs of users.
Ability to recognize when a call number is incomplete or in an incorrect format.
Ability to barcode, stamp, label and tattle-tape library materials.
Understands procedures determining what material is sent to Mending.
Basic understanding of the acquisitions process (ordering, receiving, processing, new books area, etc.
).
Assists patrons with the purchase request form.
Technology:
Understands and applies the Library's Computer & Internet usage policies.
Identifies/uses common browsers for accessing the Internet.
Ability to assist patrons with basic questions about accessing the Internet.
Ability to perform basic operations on computer hardware (plug in, start-up, shut-down, reboot, mouse functions).
Ability to perform basic printer/copier tasks such as:
accept payment for print jobs; assist patrons with sending print jobs to printer; clearing printer jams; assisting patrons with the use of the copy machine; loading paper and printer cartridges.
Ability to perform basic tasks in Outlook, such as:
receive, open, forward as needed, and delete email messages; compose or reply to, address and send e-mail messages; send, receive, and save attachments; manage addresses and contacts.
Ability to perform basic tasks in Word & Excel.
Project Management:
Ability to effectively serve on a project team; understands project goals and the necessary steps to accomplish those goals; understands one's role in the project; works as a team member on the project and communicates ideas and problems clearly.
Facilities:
Ability to find and understand policies related to building and emergency procedures; knowledge and ability to submit incident reports; knowledge of building layout and general emergency procedures; ability to assist patrons and other staff in emergency situations; directs questions and requests for building and facilities maintenance to supervisor Minimum Qualifications Experience and/or Education:
High school diploma, GED or equivalent.
Minimum two years customer service experience.
Minimum two years personal computing experience.
Previous library experience preferred.
Experience working with an automated library system desirable.
Additional Information Scope and Accountability/Supervisory Responsibility:
Requires minimal supervision; able to answer basic questions regarding policies and procedures; makes minor decisions and uses common sense, analysis, judgment, discretion, and tact in performing job duties requesting assistance as needed.
Responsible for enforcing Library policies and procedures, including the Customer Behavior Policy, which may result in difficult conversations, requiring customers to leave the library, and deciding when to contact the Police for back up.
Frequent contact with the public and City employees.
Every Library employee is responsible for the safety and security of the Library building, as well as the people and collections in it.
EEO STATEMENT:
The City of Wasilla is an equal opportunity employer and complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, please call 1-907-373-9038.
Agency City of Wasilla Address 290 E Herning Ave Wasilla, Alaska, 99654 Phone 907-373-9038 Website http:
//www.
cityofwasilla.
gov Summary The City of Wasilla is currently looking for an On-Call Library Aide I to join our dedicated team at the Wasilla Public Library.
As a Library Aide I, you will provide essential support in three main service areas:
the book drop, front desk, and user services desk.
This is a great opportunity for individuals who are seeking flexible work arrangements, are interested in the library field, and who want to contribute to the community by fostering a love for reading and learning.
Every week, your schedule will vary based on the service points that need to be staffed with the library.
Depending on the position, you will checking-in returned items at the book drop, checking items out to patrons at the front desk, answering any questions they have, taking money, answering the phone line, and processing library card applications.
Your schedule will range from 2-4 hours a day, Monday- Saturday, depending on staffing levels.
The Library Aide I position contributes to the City's mission by exhibiting core technology skills and interpersonal skills that are fundamental for everyone who works in a library in any position and is responsible for performing skilled library functions with an emphasis on materials management and customer assistance.
This is a non-exempt, non-regular/on-call position without benefits.
Job Duties The responsibilities listed below are illustrative of the various types of duties that may be performed with or without reasonable accommodation.
Excellent Customer Service:
applies customer service skills to enhance the level of user satisfaction; manages the library environment to enhance the user experience; applies effective techniques to address difficult situations with users; applies standards and practices for the delivery of quality customer service.
Effective Communication:
communicates effectively using a variety of methods; communicates effectively with a variety of audiences and individuals from diverse backgrounds; selects and applies the most appropriate and effective communication means to meet situational needs Collaboration:
develops and maintains effective relationships with others to achieve common goals; works effectively in a team with strong team-building skills and attitudes; applies effective strategies to manage organizational politics, conflict and difficult coworker behaviors Ethics & Values:
Understand and acts in accordance with the basic values and ethics of library service.
Knowledge, Skills, and Abilities:
Understands and performs basic circulation operations:
Knowledge of and ability to answer questions regarding circulation, fines and billing, public computing, printing, and copying.
Refers questions to the appropriate person as necessary.
Ability to perform standard circulation functions on library materials, such as check-in, check-out, renew, place holds, complete financial transactions, etc.
Knows basic borrowing policies and procedures and can communicate policies to patrons.
Ability to search for patrons in Library Automation system and register patrons for Library cards in accordance with established policies and procedures.
Ability to search for items in Library Automation system as well as the Online Public Access Catalog and assist patrons with locating items.
Knowledge of the stack layout and able to organize, shift and shelve materials.
Basic knowledge of Interlibrary Loan (ILL) policies and procedures and ability to assist patrons in filling out an ILL request form.
Presentations, Events & Instruction:
Ability to present information to small groups in informal settings such as departmental meetings.
Knows where to find information on library events and programs and directs patrons to information.
Acquisitions, Cataloging & Processing:
Understands use of the catalog and the needs of users.
Ability to recognize when a call number is incomplete or in an incorrect format.
Ability to barcode, stamp, label and tattle-tape library materials.
Understands procedures determining what material is sent to Mending.
Basic understanding of the acquisitions process (ordering, receiving, processing, new books area, etc.
).
Assists patrons with the purchase request form.
Technology:
Understands and applies the Library's Computer & Internet usage policies.
Identifies/uses common browsers for accessing the Internet.
Ability to assist patrons with basic questions about accessing the Internet.
Ability to perform basic operations on computer hardware (plug in, start-up, shut-down, reboot, mouse functions).
Ability to perform basic printer/copier tasks such as:
accept payment for print jobs; assist patrons with sending print jobs to printer; clearing printer jams; assisting patrons with the use of the copy machine; loading paper and printer cartridges.
Ability to perform basic tasks in Outlook, such as:
receive, open, forward as needed, and delete email messages; compose or reply to, address and send e-mail messages; send, receive, and save attachments; manage addresses and contacts.
Ability to perform basic tasks in Word & Excel.
Project Management:
Ability to effectively serve on a project team; understands project goals and the necessary steps to accomplish those goals; understands one's role in the project; works as a team member on the project and communicates ideas and problems clearly.
Facilities:
Ability to find and understand policies related to building and emergency procedures; knowledge and ability to submit incident reports; knowledge of building layout and general emergency procedures; ability to assist patrons and other staff in emergency situations; directs questions and requests for building and facilities maintenance to supervisor Minimum Qualifications Experience and/or Education:
High school diploma, GED or equivalent.
Minimum two years customer service experience.
Minimum two years personal computing experience.
Previous library experience preferred.
Experience working with an automated library system desirable.
Additional Information Scope and Accountability/Supervisory Responsibility:
Requires minimal supervision; able to answer basic questions regarding policies and procedures; makes minor decisions and uses common sense, analysis, judgment, discretion, and tact in performing job duties requesting assistance as needed.
Responsible for enforcing Library policies and procedures, including the Customer Behavior Policy, which may result in difficult conversations, requiring customers to leave the library, and deciding when to contact the Police for back up.
Frequent contact with the public and City employees.
Every Library employee is responsible for the safety and security of the Library building, as well as the people and collections in it.
EEO STATEMENT:
The City of Wasilla is an equal opportunity employer and complies with Title I of the Americans with Disabilities Act (ADA).
Individuals with disabilities, who require accommodation, please call 1-907-373-9038.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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