Service Advisor

Overview:
Lithia Wasilla CJD
Automotive Service Advisor (Service Writer)
Automotive Service Advisor ? Auto Sales ? Customer Service Writer
Wasilla CJD continues to grow and we are seeking a talented Automotive Service Advisor to join our successful team.
Wasillla CJD is one of many Lithia Auto Stores. At Lithia we provide a unique blend of leadership skills with a culture that embodies our core values and the opportunity to work in a professional environment. Lithia also offers on-going training and advancement opportunities. Explore new opportunities with one of the largest and most successful publicly traded retail automotive groups in the nation.
Job Description:
Responsibilities:
As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records.
Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
Communicate additional repair and service needs to the customer based on vehicle inspection.
Administer the manufacturer warranty for qualifying vehicle repairs.
Present a friendly, professional greeting to customers and helps identify, confirm and offer resolution to customer concerns.
Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses.
Automotive Service Advisor ? Auto Sales ? Customer Service Writer
Qualifications:
Previous Service Advisor experience, preferred
Prior experience as an automotive technician a plus
A team player who is focused on providing exemplary customer service
Ability to multi-task in a fast paced work environment
Basic mechanical understanding of an automobile
Strong organizational skills and detail oriented
Be at least 18 years of age
Possess an acceptable driving record and a valid driver's license in your state of residence.
Why Lithia?
We are an exciting, dynamic, and highly successful team and (LAD) a member of NYSE. We continue to grow and expand our footprint through acquisitions of new dealerships in many US markets. We are big community supporters and provide a fun, exciting, and collaborative work place where growth and advancement opportunities abound.
We offer a generous comprehensive compensation and benefits package and all the tools you will need to be successful. Our offerings include:
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
Lithia Auto Stores is an equal opportunity employer and a drug free work place. A criminal history background check and pre-employment drug screen will be conducted on the final candidate prior to beginning employment.
Automotive Service Advisor ? Service Writer ? Customer Service Writer
Options:

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