Help Desk Technician (Able to Obtain Secret clearance)

Help Desk Technician \(Able to Obtain Secret clearance\) Description Lynxnet With dedicated Information Management, Systems Engineering teams, and Unified Communications teams, Lynxnet specializes in designing standardized, repeatable, and defined processes and procedures to help our customers realize long\-term mission success\. JOB DESCRIPTION : The primary function of the Help Desk technician is to provide front\-line user support and casualty triage functions for the United States Coast Guard's Alaska Rescue21 equipment suite\. The Help Desk technician will assist the end user with basic systems and network support, as well as function as the primary liaison between the end user and higher\-tier support elements\. The help desk technician will track any and all service calls, maintain a service ticket management application, and interface and communicate with other company and customer entities\. Main Responsibilities/Duties : Responsible for maintaining ticketing application workflows and responding to all incoming incidents and service requests within the required service level agreement\. Provide timely response to all issues, updates internal customers on status, solicits additional information and troubleshoots issue if appropriate\. Identifies and escalates situations requiring urgent attention\. Problem Solving and Resolution follow through Regular communication with team members, customers and management is expected through email and voice message to report progress on project work, problem resolution and statuses\. Qualifications Essential Duties and Responsibilities : Two to four years of relevant work experience High School Diploma Excellent Customer Service and Communication Skills Must have a high degree of commitment and job ownership \(This position is part of a small team and as such requires appropriate dedication\) Ability to handle constantly changing flow of traffic; remain productive during slow times supporting strategic objectives as assigned Must be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations Must possess the ability to work with or without direct supervision and follow instructions when given Working knowledge of common operating systems and software applications \(Specifically, Windows 7, Elite Dispatch, and ICS V4 Communications\) Knowledge of commonly used concepts, practices, and procedures for end user technical support Ability to learn technical aspects of all communications applications Preferred Requirements : AS or BS in Computer Science or Information Technology CompTIA A Certification ITIL knowledge and experience Proficient to expert in Microsoft Office Suite, including SharePoint\. Work Environment and Physical Demands : Work 8 hours on a dayshift schedule that may include weekends, holidays, and after\-hours in support of a D17 mission; travel may be required to attend Government required training or mission support; physical demands include being able to lift 20lbs ; ability to stand, walk, sit for extended periods of time\. We wish to thank all applicants for their interest and effort in applying for the position; however, only candidates selected for interviews will be contacted\. AN EQUAL OPPORTUNITY EMPLOYER We are Equal Opportunity Employers\. Prospective employees will receive consideration without discrimination because of race, color, religion, creed, gender, national origin, age, disability, marital status, veteran status, sexual orientation, or any other legally protected status\. We are committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities\.If you have a physical and/or mental disability and are interested in applying for employment and need special accommodations to use our website to apply for a position please contact, Recruiting Services at job\-assist@akima\.com or 571\-353\-7053\.The dedicated email and telephonic options above are reserved only for individuals with disabilities needing accessibility assistance\.Please do not use the dedicated phone number above to call on the status of your job application if you do not require accessibility assistance or an accommodation\.Reasonable accommodation requests are considered on a case\-by\-case basis\. In order for our company to stay compliant with government regulations, please apply on line\. Please DO NOT email resumes or call in lieu of applying online unless you have a physical and/or mental disability and need assistance with the online application\. Job: Information Technology Primary Location: US\-AK\-Wasilla Schedule: Full\-time Shift: Day Job Closing Date \(Period for Applying\) \- External: Ongoing Req ID: LYN00755

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